Last updated 6 October 2026
These terms cover your use of PTrain (ptrain.app). By using the app you agree to them. PTrain is operated by Tel Kershaw, a sole trader based in London, United Kingdom. You can reach me at tel@ptrain.app and I answer every message personally.
PTrain generates personalised training and nutrition plans. Plans are produced automatically from the information you give it, using principles I apply as a certified personal trainer (eight years at Gymbox London, REPs registered).
PTrain is a fitness tool. It is not a medical service, it does not diagnose anything, and an automatically generated plan is not a substitute for advice from a doctor or physiotherapist.
Exercise carries risk. Before starting any new programme, and especially if you have a heart condition, high blood pressure, an injury, are pregnant, or a doctor has told you to be careful with exercise, get medical advice first. Stop immediately and seek help if you feel chest pain, dizziness or anything that worries you. You take part at your own risk.
You are responsible for the accuracy of what you tell PTrain. A plan built on wrong information may not be appropriate for you.
You must be 18 or over to use PTrain. Keep your email and any access details to yourself, and let me know if you think someone else has got into your account.
Your first plan is free and no card is needed. Paid plans are shown in the app with their current price. Payment is handled by Stripe — I never see or store your card details.
Subscriptions renew automatically at the interval shown when you subscribe, until you cancel. Prices may change; if they do, I will tell you before it affects you, and the new price only applies from your next renewal.
A lifetime Founding Membership, where offered, is a single payment giving access to the Pro features for as long as PTrain operates as a service.
You can cancel a subscription at any time and keep access until the end of the period you have paid for. There is no notice period and no cancellation fee. Email tel@ptrain.app and I will sort it, or cancel through the Stripe billing link on your receipt.
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase of digital content and get a refund. By generating a plan you are asking for that content to be supplied immediately, and you accept that doing so ends the 14-day right once the content has been delivered.
That is the legal position. In practice: if PTrain has not worked for you, email me within 14 days and I will refund you. I would rather give your money back than have you stuck with something you are not using. Nothing here affects your statutory rights.
Coaching and paid plan reviews are personal services delivered by me. Places are limited and are agreed individually. If I cannot deliver what was agreed, you get your money back for the part not delivered.
Please do not resell or redistribute plans generated for you, attempt to break, overload or reverse-engineer the service, or use automated tools to generate plans at volume. I may suspend accounts doing any of these.
How your information is handled is set out in the Privacy Policy. In short: your plan data is stored so the app can work across your devices, it is never sold, and you can ask me to delete it at any time.
I work hard to keep PTrain running but cannot promise it will never be unavailable. Features may change or be withdrawn as the app develops. If PTrain closes down permanently, I will give notice and refund any unused portion of a paid subscription period.
PTrain is provided as it is. To the extent the law allows, I am not liable for injury, loss or damage arising from your use of the service, except where it results from my negligence or where liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
If something has gone wrong, email tel@ptrain.app. I aim to reply within three working days and to resolve things without fuss.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the protection of your local mandatory consumer law.